Janitorial & Sanitation Reference Library · Technical Reference

Paper Towel Types

Paper towels come folded or on rolls, and each format needs a matching dispenser. This sheet compares the common formats, explains hardwound vs perforated rolls and covers recycled content and dispenser fit.

Ref JS-0119Green Seal GS-0140 CFR 247

Draft, open for review. Check every value against the governing standard and the manufacturer’s data before use.

What it is

Commercial hand towels come in two main families. Folded towels are stacked sheets in a cabinet dispenser: C-fold (each sheet folded in a C), multifold (tri-fold, sheets interlock so one pulls the next) and single fold. Roll towels wind on a core: hardwound rolls feed through a lever, push or hands-free (sensor or mechanical) dispenser that cuts each sheet, and perforated rolls tear at the perforation, like household rolls. Center-pull rolls feed from the inside of the roll through a top or bottom opening. Many sites now use controlled-use dispensers that give a set length per pull to reduce waste.

How to identify

Check the case label: format, sheet or roll size, count per case, ply, color (white or natural kraft) and recycled content. Rolls also list core diameter and roll length. Many dispensers are keyed or use a special core shape, so only that maker's roll fits.

Format comparison

FormatDispenserProsWatch for
C-foldCabinetSimple; large sheetsUsers take extras
MultifoldCabinetOne at a time; less waste than C-foldJams if overstuffed
Single foldCabinetLow costSmaller sheets
Hardwound rollLever, push or hands-freeLarge capacity; less waste; less refillingRoll width and core must fit dispenser
Controlled-use rollProprietary dispenserLowest waste; set sheet lengthLocks site into one system
Perforated rollOpen holderLow cost; easyNot for high-traffic restrooms
Center-pullCenter-pull dispenserGood for kitchens and shopsWet pulls can tear

Key points

  • Match the roll to the dispenser model. Width, diameter and core type all matter.
  • Recycled and natural (unbleached) towels are common. EPA guidelines for recovered materials in sanitary paper are in 40 CFR Part 247. Green Seal GS-01 sets criteria for certified sanitary paper.
  • Two-ply towels absorb more; one-ply towels cost less per sheet. Compare cost per hand dry, not per case.
  • High-capacity rolls cut refill time in busy restrooms.
  • Store paper dry and off the floor.

Common mistakes

  • Ordering rolls that do not fit a keyed dispenser.
  • Overstuffing folded towel cabinets and causing jams.
  • Comparing cases by count without checking sheet size or roll length.
  • Using perforated household rolls in public restrooms.

Governing standards: Green Seal GS-01 (sanitary paper products); 40 CFR Part 247 (EPA comprehensive procurement guideline for recovered materials).

Reference only. Verify against the current governing code or standard, the manufacturer's data and the project documents before use. Apps for Distributors disclaims liability arising from reliance on this reference.

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