Routine box and tape orders are easy. The hard part of a packaging distributor's day is everything else. A customer sends a photo of a broken cutting blade from their carton sealer. A shipper needs a box size you don't stock for a new product. A food processor emails a spec sheet for a container and lid. A new e-commerce brand forwards an invoice from their old supplier and asks you to match it all.
Each one takes expert time, and a slow answer sends the customer elsewhere. The app gives you three tools to speed things up.
AI Quick Quote
AI Quick Quote lets a customer say or type what they need in plain words and get a priced quote back. They can voice it, type it or paste it, or upload or snap a picture of an invoice, packing slip or spreadsheet. It handles your part numbers, competitors' part numbers, sizes, brands and quantities, finds the items, prices them and puts them in the cart.
Some packaging examples:
- A shipping lead types "2 pallets 16x12x10 single wall, 36 rolls 2 inch clear tape, 4 rolls 18 inch 80 gauge hand film."
- A new e-commerce brand snaps a photo of their old supplier's invoice and asks for the same mailers and boxes.
- A warehouse manager talks into the phone on the floor: "Need more of the large poly mailers, the 2 by 4 shipping labels and a case of air pillows."
Quick Quote re-check then re-checks any line still being matched against the competitor's full description and updates on screen, and every crossed line shows their invoice text and full description next to your item. That lets the buyer confirm details like board grade or film gauge before switching, which matters when the wrong spec means damaged shipments.
Get this for me
Some items aren't in your catalog: a custom box size, a replacement part for a strapping machine, a specialty container, an unusual label stock. Get this for me lets a customer ask for anything they don't see. They can take a photo, ideally of the manufacturer's box and part number, and the request goes to your purchasing team and comes back as a quote. The customer, their rep and your team all get a copy.
Reps can also order special items themselves. When a customer asks for something unusual at a visit, the rep can buy it directly or send it to purchasing from the field.
The email quote desk
Plenty of packaging RFQs still come by email: annual requirements from a manufacturer, a spec sheet for a new product launch, a list from a 3PL taking on a new client. The email quote desk prices quotes requested by email and answers them. Your team reviews the work instead of keying it in.
Odd items and custom requests are where packaging distributors earn trust. The customer who finds you can get the sealer blade, the odd box size or the right container keeps sending you their routine boxes and film. Quotes are also early signals of new business. A request for a new box size often means a new product line, and a question about mailers might mean a shipper is moving into direct-to-consumer. When those requests come through the app, your team can see them and follow up, rather than losing them in a busy inbox.
Want to see your packaging catalog in it? See how it works.